Privacy Policy

This privacy policy applies to the present website www.calterracasa.com.
Please, read this privacy policy thoroughly. In it you will find important information about the processing of your personal details and your rights in accordance with the relevant legislation currently in force.
We reserve the right to update our privacy policy at any time in line with business decisions, as well as to comply with any possible changes in legislation or jurisprudence. Should you have any doubts or queries, or you require any clarification with respect to our privacy policy or your rights, you may contact us using any of the channels indicated below.
You declare that the data you provide us with, now or in the future, is correct and true, and you undertake to inform us of any changes in this data. Should you be providing us with the data of third parties, you undertake to obtain the full prior consent of those concerned, and to inform them of the contents of this policy.
In general, the fields of our forms marked as mandatory must of necessity be completed for us to be able to deal with your requests.

What do we process your data for and what is the legal basis for this?

The management of our relationship with guests and users:
We process the data that our guests, customers and users provide in the course of their enquiries for us to deal with their requests.
This processing is required to ensure the implementation of our legal relationship with users of The Site and for the application of any precontractual measures requested.

Management of accounts:

We process the data that our users provide us with in the registration form on The Site, as well as those they register in their profile, to create and administer their accounts and to give them access to the functionalities available to registered users.

Management of reservations of accommodation and service:

Data provided in booking forms for accommodation, or to contract services, will be processed for the management of these bookings and the provision of the requested services. The categories of data that we process for these purposes are as follows:
– Identification data (first names, surnames, and ID card, or passport number) and contact details (address, email address, and telephone number) of the booking holder.
– Details of the booking itself, the voucher, or the requested service.
– Financial and transaction details.
The processing of this data is necessary to ensure the provision of the services requested, the implementation of the accommodation contract, and for the application of any precontractual measures requested.
Financial data and those concerning transactions of goods and services shall be processed for purposes of accounting and administrative management, and to enable compliance with our legal obligations in accounting and fiscal areas.

Sending out commercial communications and management of distribution lists:

We process identification and contact data provided by our customers and by those people who register on our distribution lists so they can be sent communications about our products and services.
This processing has its legal basis in the consent requested. Not giving your consent to this or withdrawing it does not affect your reservation or the provision of the services contracted.
You may request that your data ceases to be processed for commercial purposes by sending an email to the following email address: contact@calterracasa.com

Administration and management of website security:

We process browsing data (IP addresses or log files) to administer and manage the security of The Site and its areas of restricted access.
This processing has its legal basis in our legitimate interest in guaranteeing the security of The Site. This interest is expressly recognised in Recital no. 49 of the General Data Protection Regulation (GDPR). To assess this interest with respect to your rights and freedoms, we have taken into account that this processing corresponds to generalised security practices and fails to pose significant threats to interested parties.

Statistical purposes and quality management:

With the aim of evaluating and managing the quality of our services and products, we process identification data and contact details provided by our customers in their requests and suggestions. We also compile statistics based on aggregate data obtained from transaction data and from browsing data, e.g. IP addresses, weblogs, websites visited, and actions carried out on The Site. For more information, see our cookies policy.
This processing has its legal basis in our legitimate interest in evaluating and managing the quality of our services and products. To assess this interest with respect to your rights and freedoms, it was decided that this processing had a limited impact on the privacy of the interested parties, matched their reasonable expectations, and did not pose a significant threat.

Who do we pass your data on to?

Your data shall only be passed on to third parties under legal obligation, with your consent, or when your request involves such disclosure.

How long will we keep your data?

Generally speaking, your data will be kept for the life of the relationship you have with us and, in all cases, for the times laid down in the relevant statutory requirements, for example in accounting and fiscal issues, and for the time required to respond to any possible liability claims arising from this processing. We shall erase your data when it is no longer necessary or relevant for the purposes for which it was collected.

Logs of access to restricted areas of The Site shall be deleted a month after their creation.

Information concerning browsing shall be erased when the connection with The Site is over and the statistics have been compiled.

Data processed for commercial ends shall be kept until its erasure is requested.